Personal Impact and Assertive Skills

Assertive skills and increasing our awareness of the personal impact we have on others helps to manage communication effectively, express needs and opinions in ways that also builds relationships internally within our organisation and externally with stakeholders. These skills are particularly important at times of change and development in organisations and are highly transferable leadership and communication skills which can be applied in any environment to support honest conversations, reduce conflict and build positive teams.

Learning outcomes

• Define Assertive skills in practice in your work and life
• Recognise passive, aggressive and assertive communication styles and their impact on others
• Build the 3 C's - Confidence, Clarity and Control to manage behaviours and outcomes
• Explore the styles in non-verbal communication, including body language, email and on-line communication
• Demonstrate practical assertive communication skills
• Apply these skills for effective personal impact and to maintain positive relationships

Benefits to your organisation

Effective assertiveness skills improve personal impact and workplace relationships. Actively applying the skills and frameworks for assertive communication creates an environment for open, honest conversations, that are also diplomatic, therefore reducing conflict, building positive teams, creating a safer and a more productive work environment. Leaders and employees who role model assertive communication skills successfully build on mutual respect, improve constructive shared decision making, enable positive negotiation, reduce tensions in the workplace and build a positive work culture.

Benefits to your people

Increased awareness of our personal impact and assertive skills helps us to be more independent, responsible for ourselves and our emotions while still valuing those of other people. Managing our communication effectively reduces stress, improves productivity and strengthens positive relationships in the workplace.